All Products

All Products

These are the terms and conditions for Work Safety Solutions Ltd.

These terms apply to all purchases of goods when you order via our website ( or by telephone using our customer service team.

Please read this document thoroughly before placing your order.

By placing an order by telephone or on our website, you confirm your unconditional acceptance of these terms and conditions.

To order goods through this website you must be 18 years of age and accept delivery within the UK.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Please note that: Not all items featured in our catalogue, on our website, in advertisements or any other media are necessarily available by telephone or via our website.

We may change these conditions from time to time.

These conditions can be saved electronically or printed by all users of our website.

Whilst they remain posted on our website, these conditions will apply to all transactions carried out via our website and by telephone.

Description of goods

Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products.

All images, descriptive matter, specifications, advertising on our site are for the sole purpose of giving an approximate description of the goods.

Full detailed specifications are available from the manufacturers brochures or their websites. Although we aim to keep the website as up to date as possible,

the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

All actions taken by the user of the website are the responsibility of the individual.

Payment and price

All prices exclude VAT. The VAT cost will be calculated at the prevailing rate at the time of the transaction and displayed in the basket checkout area.

We are entitled to make any adjustments to the price to take in to account of any increase in our suppliers prices, or the imposition of taxes or duties, or if due to an error

or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity

to cancel the order.

Typographical error

In the event that a product is listed at an incorrect price due to a typographical error in pricing the information from our suppliers, taxes or duties change, we shall have the right to

refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged

and we subsequently cancel your order, we will issue a credit within 48 hours of the value of the incorrect price (including delivery charges).

Payment methods

We accept payments via Paypal and major credit cards online including Visa, MasterCard, Maestro, Solo and American Express.

We do also accept payment by BACS, CHAPS and bank cash transfer.

When placing an order, you must provide the exact billing address and a contact telephone number. This is the address your credit card has on file for you.

Failure to provide these details is in breach of these terms and conditions and could result in a cancellation of your order. Your goods will only be distributed

once all monies have been authorized and cleared.

On a rare occasion, should Work Safety Solutions Ltd wish to confirm your identity, we may ask you to provide where possible proof that you are the cardholder.

This is merely to protect you against on-line fraudulent activity.

Availability of goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these

and we will refund any money already paid for them. (Usually within 48 hours).

We will not be responsible for compensating you or any third party for any other losses suffered if we do not supply the goods.

Delivery times

Any dates we specify for the delivery of the goods are approximate only and we shall not be held liable for any losses, costs, damages, charges, or expenses caused by

any delay for the delivery of goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for the dispatch of goods.

For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Retention to title

Title to the goods remains with Work Safety Solutions Ltd until payment in full has been received.


As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address as provided on the order.

From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or

incorrect goods must be noted on the delivery

consignment note at the time of delivery, alternatively please inform by email to please do include your order number.

This must be within 48 hours of acceptance of delivery.

Time limitation for notification of claims

If goods arrive in a damaged condition you must note on the carriers delivery consignment note and it will be your responsibility to inform us in writing within 7 days from delivery.

Shortages: it is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note.

Any shortages within the package must be given to u in writing within 10 days of receipt of delivery.

In-correct goods: it is your responsibility to inform us of any in-correct good supplied within 7 days from delivery. If it is your mistake on the order, postage will not be reimbursed.

Non-deliveries: we will not accept liability for goods lost in transit unless we are notified in writing within 10 days from expected delivery date.

For all written notification claims, please email and please quote your invoice number.

If goods under any of the above clauses are found to be in perfect and full working order, these will be returned to you and an administration

fee of 20% of the price of the goods will be charged to your credit card account.

Order cancellation

Orders can be cancelled up to 7 working days AFTER the day you have received the goods. You MUST inform us in writing of your wish to cancel.

Please email and quote your invoice number. The goods must be returned in full resalable condition with all packaging intact.

Work Safety Solutions Ltd will charge 15% handling charge and this will be deducted from the refund amount.

Once the goods have been received and are deemed returnable, a refund will be issued to the purchaser’s card.

We will endeavor to refund your card within 48 hours of delivery.

Special Orders will incur a 100% cancellation charge within 24 hours of placing your order.

This includes padlocks/keys to a specific requirement including keyed alike and master & differ suites. Goods can only be returned due

to damage or fault incurred prior to delivery to the purchaser

Product guarantees

All products supplied are covered by the terms and conditions of the manufactures guarantee for their stated period.

Please contact us for verification on warranty time length for individual manufacturers. These guarantees specifically exclude faults caused by accidents,

neglect, and misuse. In addition routine maintenance, consumables, cosmetic damage is not covered.

This does not affect any statutory rights you may have.

Faulty goods:

In the unlikely event:

Products that are deemed faulty can be returned for exchange. If we do not feel the goods are faulty we hold the right to return to the manufacturer for inspection.

As stated by law, a fault must be within a reasonable time frame; this will be held at our discretion and will be discussed with you on an individual basis.

This does not affect any statutory rights that you may have.

Online Ordering

Work Safety Solutions Ltd have taken the following steps to ensure security:

Card details are taken through an on-line secure server system provided by Paypal.

All transmissions of data are encrypted.

Work Safety Solutions Ltd. never sees the card details,

Work Safety Solutions Ltd. receives order, contact and shipping details only from any information collected at time of purchase.

Work Safety Solutions Ltd. may from time to time send emails or direct advertising to you. You are welcome to opt out at any time by emailing

Returning unwanted or incorrectly ordered goods

It is the buyer’s responsibility to ensure that products are suitable for their purpose before placing an order.

If you wish to return the goods to us, please return within 7 working days of delivery receipt. All goods MUST be returned in full re-saleable condition,

this includes all packaging. Unfortunately if packaging is damaged in anyway, we will be unable to exchange or accept the return.

Goods will only be accepted for return within the stated time frame. (see also Order Cancellation).

We strongly recommend that you get a postal receipt for your parcel.

Please return to: Customer Services, Returns Department,Work Safety Solutions Ltd.

10 Green Leys,Downley,High Wycombe,Bucks,HP13 5UH

Customer service

If you have any queries regarding your order, please do call us on 01494 445774

An answering service is available if we are busy or out of office hours.

We will endeavor to deal with your complaint within 48 hours, and inform you of what action will be taken.

Work Safety Solutions Ltd. registered office: 29 -31 Castle Street, High Wycombe, HP13 6RU

Company Registration No: 07616438,VAT No: 110324285